At SIMAAL'S, customer satisfaction is our top priority. We’ve designed a hassle-free Exchange & Return Policy to ensure a seamless shopping experience.

ELIGIBILITY

• Articles purchased online are eligible for exchange or return within 7 days of delivery.
• Items must be unused, unaltered and unwashed with all tags intact.
• Items must be present in their original condition.
• A valid proof of purchase either the order confirmation email or your order number is required to process exchanges and returns.
• Sale or discounted items are not eligible for exchange or return, unless the item is damaged or incorrect.
• You will be required to share proof (clear photos) if you have received an article that is defective, in the wrong size, or is incorrect.

EXCHANGES

ONLINE EXCHANGE POLICY

• An exchange request can be initiated via wecare@simaals.com or by calling/WhatsApp +92 321 8107979 within 7 days of order delivery.
• Proof of purchase the order confirmation email and order number must be provided.
• Exchanges are subject to verification of product condition and eligibility.
• Our customer service team will guide you on how to send the item(s) back to us.
• Once the items are received and verified, the requested items will be shipped.
• The exchange process takes approximately 7–10 working days.
• If the requested item is out of stock, customers will be issued a credit voucher of equivalent value, redeemable online.
• Credit vouchers will be issued to the email address used to place your order; please ensure that it is valid and active.
• There are no additional charges for the exchange process.
• Sale/discounted items are not eligible for exchange, unless the item is damaged or incorrect.

RETURNS

ONLINE RETURN POLICY

• Customers may initiate a return request via wecare@simaals.com or by calling/WhatsApp +92 321 8107979 within 7 days of order delivery.
• Proof of purchase the order confirmation email and order number must be provided.
• Reason for return and proof of the issue (clear photos) must be provided.
• The product must be unused, unwashed and unaltered with all tags intact.
• Once the product is received and verified, customers will be issued a credit voucher of equivalent value, redeemable online only.

REFUND POLICY

• Cash refunds are not offered.
• In cases where an exchange or alternative solution cannot be provided, SIMAAL'S may issue a refund in the form of a credit voucher exclusively redeemable online.
• Credit vouchers will be issued to the email address used to place your order; please ensure that it is valid and active.